As we want to make sure everyone gets a gift they love this holiday season, any items purchased from the 15th of November can be returned up until the 31st of January. Please do not hesitate to get in touch with our wonderful Client Delight team at expert@joshwoodcolour.com with any questions.
Royal Mail Delivery to the UK, The Channel Islands and Isle of Man (free on orders of £35 and over, £4 on orders less than £35).
Orders take up to 3-5 days by Royal Mail.
If you require your order to be tracked, then please select the Express Delivery option.
Express Delivery within the UK by DPD (Tracked) (£7)
Order by 1pm for next day delivery*
Orders take 1-2 working days
*Applicable Monday to Thursday. Orders placed after 1pm on a Friday, may take up to 4 days (or 5 if a bank holiday weekend).
Express Delivery to The Isle of Man and The Channel Islands by DPD (Tracked) (£7)
Orders placed Monday-Friday before 1 pm, typically arrive in 2-3 business days.
Orders placed after 1pm on a Friday, may take up to 4 days (or 5 if a bank holiday weekend)
International Customers
The current situation with Brexit has had implications for shipping international orders by courier and we are currently unable to ship to Europe. We are very sorry for this and we hope that this will be resolved quickly.
Returns
We accept returns and exchange requests within 30 days of purchase.
To process a returns request please contact us at expert@joshwoodcolour.com stating your order number and what products you would like to return. Please also advise why you would like to return them. If any products in your order arrive damaged or faulty please send photos with your email so we can investigate further.
Comments
1 comment
Why can't you people get the colour im requesting right. So infuriating.
Please sign in to leave a comment.